Frequently Asked Questions

All our payments are secured via Razorpay. All your information is secured and safe and you could choose any of the following modes on our website:

• Credit/Debit Card
• Net Banking
• UPI
• Google Pay (GPay)
• VISA
• Mastercard
• American Express
• Payment Wallets (like Paytm, Payzapp, etc.)
• Cash on Delivery (on order above Rs. 2,000)

• For international transactions, Wallet- Payapal is our payment partner

If there are any discrepancies or issues that are unresolved, please write to us at kaajapparels@gmail.com and we shall help address the same.

Yes. We entertain bulk orders, too. Please feel free to contact us at kaajapparels@gmail.com with your queries.

We will be glad to customize the garment for you. Please choose a standard size closest to your measurements, and add the product to your cart. Now go to your cart, where you will find a comment box. Here you can give us your measurements and specifications. 

However, in case of a special request, you can get in touch with our team at kaajapparels@gmail.com

You are free to cancel your order within 24 hours of placing it with us.

Orders once shipped cannot be cancelled.

For all cancellations, we will initiate the refund to the source of payment within 3-5 business days depending on the payment method used at time of checkout.

Specifically for our international customers, we have partnered with PayPal to help secure your payments, and offer the ease of checking out.

Only for cards issued outside India, kindly use "Wallet-PayPal" option once you are ready to check your cart out.

Kindly clarify with your bank, the source of your card being issued. This is our observation, that usually the cards are issued in the same country where your billing address for that account is maintained.

For any queries or concerns, please feel free to write to us at kaajapparels@gmail.com

KAAJ Gift Cards are valid for 1 year from the date of purchase. Feel free to use them at one go or divide them into different orders, should you choose. However, do remember to exhaust them within the year. 

Feel free to get in touch with us at kaajapparels@gmail.com for any further queries on gift cards.

Since all our garments are made to order, we take about 5-6 business days to make and dispatch them. 

Shipping in India is free.

We offer worldwide shipping across our website for a flat fee of USD 35, regardless of the number of products you have in a single order.